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Staples.com Launches First International E-commerce Site

Canadian Office Supplies Web Site Offers Business Customers Dual-Language Capabilities And Local Inventory

Tuesday, April 25, 2000 7:00 am EDT

Dateline:

FRAMINGHAM, Mass.

Public Company Information:

NASDAQ:
SPLS
"With a strong retail presence, excellent brand recognition, a growing catalog business and efficient call centers, Staples is the clear leader in the Canadian office supplies market"

FRAMINGHAM, Mass.--(BUSINESS WIRE)--Building on the success of its domestic site, Staples.com today announced the launch of its first international e-commerce site, Staples.com Canada, which can be reached at the following URLs: www.staples.ca, www.businessdepot.com, and www.bureauengros.com. The site, available in both English and French, provides local inventory and country-specific content to help Canadian small business customers run their offices more efficiently.

"With a strong retail presence, excellent brand recognition, a growing catalog business and efficient call centers, Staples is the clear leader in the Canadian office supplies market," said Jeanne Lewis, president of Staples.com. "Now we have an opportunity to significantly build on that business with a new site tailored to the needs of the Canadian small business customer. As a result, Staples.com Canada is an e-commerce resource run in Canada by Canadians for Canadians."

A recent study conducted by the Retail Council of Canada determined that $688 million was spent online in Canada in 1998. However, 63 percent of those dollars went to U.S.-based Web sites. The study indicated that this migration of spending dollars was mostly due to necessity, not choice. At the time of the survey, only 26 percent of top Canadian retailers were selling online compared to 50 percent in the U.S.

Staples.com Canada offers all the valuable tools small businesses need to run their offices, including:

--Free, next-business-day delivery for orders over $50 in most markets;

--An intelligent search engine to help customers find what they need quickly;

--Personalized lists and favorite aisles to make return shopping trips easier;

--Group accounts feature that allows an office manager to approve orders made by employees;

--Quick order by item that allows easy referencing of a catalog item;

--Email reminders to help busy small business owners remember to keep essentials stocked;

--Product matchmaker function to assist customers in finding the right products, for example the appropriate toner cartridge for your printer; and

--Past purchase history and ready-made lists for ease in ordering.

About Staples.com Canada

Staples, which also operates as Business Depot and Bureau En Gros, is Canada's largest supplier of office supplies, business machines, computers, office furniture and business services for the small business and home office customer. Staples has 154 retail store locations in Canada, coast-to-coast and expects to have 176 stores operating in the country by the end of 2000. Staples.com Canada is the online source for the lowest prices on national brand products. Staples.com Canada can be found online at http://www.staples.ca.

About Staples.com

Staples.com is creating a leading business-to-business electronic marketplace offering a comprehensive solution for all of the office needs of business customers. Staples.com currently provides an electronic marketplace where small, mid-sized and large businesses can procure office products and business services and obtain business information and expert content. Staples.com includes the operations of all three of Staples Inc.'s (NASDAQ: SPLS) e-commerce sites: Staples.com, Quill.com and StaplesLink.com.

"Safe Harbor" Statement under the Private Securities Litigation Reform Act of 1995: Statements in this press release regarding Staples, Inc.'s business which are not historical facts are "forward-looking statements" that involve risks and uncertainties. For a discussion of such risks and uncertainties, which could cause actual results to differ from those contained in the forward-looking statements, see "Risk Factors" in the Company's Annual Report or Form 10-Q for the most recently ended quarter.

Contact:

Staples Inc.
Shannon Lapierre, 508-253-8468
shannon.lapierre@staples.com
or
Schwartz Communications
Carissa B. Caramanis, 781-684-0770
carissac@schwartz-pr.com

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